Last updated: 27 August 2024
Thank you for shopping at Alchemist Crystals.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Alchemist Crystal.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Alchemist Crystals, accessible from alchemistcrystal.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
After you place an order with Alchemist Crystal, we will send you an email to confirm and verify your purchase.
- For orders within India: If you respond to Call or Email within 2 days, confirming your interest, we will proceed with shipping your order. If we do not receive a response within 2 days, we will automatically ship the order to ensure timely delivery.
- For orders outside India: We do not serve outside India at the moment.
Please note that once your order has been shipped by our courier partner, it cannot be canceled. We encourage you to verify your purchase promptly to avoid any delays or complications.
Conditions for Returns
For orders within India:
- You can return your order within 7 days of receiving it. Please note, the return period begins the day after your delivery date, not the date you placed your order.
- The goods are in their original packaging.
- Proof of purchase is required.
Reward Programs:
“Reward Campaigns include promotional offers such as coupon codes, promo codes, discount vouchers, combo offers, cashback, store credits, and similar incentives made available through our e-commerce platform.
- Coupon/Promo Codes: If a coupon code, promo code, or discount voucher is applied to your order, you will be eligible for a return or refund. In such cases, the refund will be processed for the actual amount paid by you after the discount was applied.
- Cashback or Incentive Rewards: If your order includes a cashback reward, store credit, or similar incentive, and you have claimed or used that reward, the order will no longer be eligible for return or refund. Cashback and incentive rewards are final, non-reversible benefits linked to successful order completion.”
- For example: Let’s say Neha order Green Aventurine Bracelet and she found Cashback Card in the box that says “Post a review on a certain platform and win guaranteed Rs.100 cashback“. Now, if Neha claims this cashback before 7-days of return/refund period, she now can not return the product and get any refund.
Returning Goods
You can email us at fresh.return@alchemistcrystal.com to request a return.
Elite Harmony 2, Behind Gangotri Icon, Vasna-Gotri Road, Vadodara, Gujarat, 390007
Refund Policy
Definition of Digital Payment
For the purpose of this policy, Digital Payment refers to any online payment method, including but not limited to UPI, net banking, credit/debit cards, digital wallets, and payments made through authorised payment gateways integrated with our website.
Eligibility for Refund
Verified Payments
- Refunds are applicable only on orders paid through Digital Payments that have been successfully credited into our official bank or payment gateway account.
- We are not liable to issue a refund or process an order until the payment is successfully received and verified in our account.
Failed or Uncredited Digital Payments
- In cases where the payment has been debited from the customer’s account but has not been credited to Alchemist Crystal account, the customer must raise a complaint or dispute with their respective bank, payment provider, or the relevant payment authority (such as NPCI/RBI for UPI transactions).
- Refunds will not be initiated by us until the payment is successfully settled into our account.
- Only payments verified as successfully credited to our account will qualify for our refund process.
Refund Process
- Refunds are initiated only after the returned product is received and inspected by our team.
- Once the product is verified, the refund process may take 7–15 working days to complete.
- The refund amount will be credited back to the original Digital Payment method used at the time of purchase. In case of COD payments, we will require your bank details to process the refund.
Coupon/Promo Codes
- If a coupon code, promo code, or discount voucher was applied, you will be refunded the exact amount paid after discount.
- No deductions will be made for the coupon or promo code value.
Cashback and Incentive Rewards
Cashback and incentive rewards are final, non-reversible benefits linked to successful order completion.
If your order included a cashback reward, store credit, or similar incentive, and you have claimed or used that reward, the order will no longer be eligible for return or refund.